Executive Summary

Conversations will always make a difference. Whether it’s a conversation you have had with your parents’ years back or with a little kid no matter how stupid and clumsy it might be, conversations tend to have an impact on you. Conversations can sometimes help to turn situations around. So, if conversations are important, and we want to make a difference in our organizations how can we speak to make a difference? The answer to this lies in the way we speak. There’s a difference in great maintenance managers and the rest of the competent but not great ones. So that you can enable permanent change maintenance you have to look at the old conversations.