Executive Summary


Competition doesn\'t necessarily come in neat packages. Often it comes from places you least expect it. Competition is not always bad either. In fact, the best of the best seem to be inspired in highly competitive environments. Competition is in the blood of most companies. This is a good thing that will prepare the industry for future competition. Questions to answer: Do you welcome innovation? Is this an environment where people can experiment with everything from new synthetic lubricants to new types of engines? Are we seeking ways to improve communications with our shippers and improve reliability of our delivery estimates? What is the next big thing?