Executive Summary


Housekeeping and Maintenance People can sometime be more of a problem than machines. This is because they are not highly paid, and also at the end of the day they are tired and lack motivation. Some strategies used to motivate people are as follows: Recognition of the custodial stuff, treating the workers like people and listening to their problems, providing them with training, giving the crew real power, providing a planned environment with fewer surprises, use their ideas and communicating with them as they are skilled maintenance workers with years of experience. One method to motivate housekeeping people is to let the people see the reality of the boss as a person, as one of them. Another method is to use “challenge and competition\".