Executive Summary


Route maintenance is one of the best ways to improve the public impression of the maintenance department and reduce costs. In a maintenance route, the building is divided into regions or sections. A route box is installed in each section with short write-up forms or service request forms. A contact person is selected. Each section is assigned a time and day of the month (or week) for its route visit. Be sure you can service the route at least 95% of the time. A successful route person should be personable with a friendly and professional manner, multi-skilled, able to work without close supervision, able to work with customers so they feel positive and satisfied. The route person should fill out maintenance log sheets.