Executive Summary


This article talks about a man named Ollie who owned a small truck repair garage and the reason behind his success. When anyone brought in a truck for repair, he would immediately put a work order under the wiper blade. So, whenever any would work oni the truck, they would have to write down the time and the work. In this way, there maybe 4 or 5 small jobs apart from the main job requested by the customer. The customer would exactly know what was done and how long it took. And Ollie\'s advice to everyone is record everything you do and you will get paid for it.