Executive Summary

Even though you might have a very good staff team, there is still difficulty in managing them. Sometimes, when you need people they are working on some project or report for another team. The big invisible problem among the staff people of Maintenance Departments is the difference between what the staff person thinks that their job is and what the Manager thinks. This is called dissonance. Dissonance has several meanings, all related to conflict or incongruity. Here, it is the conflict between what the manager thinks and what the staff person thinks. Signs of this are staff people working at cross purposes to your goals and spending large amounts of time working on areas that you don’t think are important.