Executive Summary


There are 20 attributes in the book Managing Factory Maintenance. 
1. Support, understanding and trust of top management
2. Mission Statement
3. Constancy of purpose
4. Both maintenance and management have patience
5. Focus on service to the customer
6. Customer participation in Maintenance 
7. Proactive not reactive
8. Root cause analysis
9. Benchmarking
10. Willingness to run controlled experiments
11. Team concept
12. Information sharing
13. Fading of traditional interdepartmental barriers
14. Cross training
15. Continual training
16. Application of statistical tools to maintenance
17. Attachment to the people rather than technology or computer systems
18. Attachment to people so that every other option is looked at before layoffs
19. Self motivation
20. Continuous improvement