Executive Summary

This might seem like an interesting question to ask. I think it gets to the root of why maintenance people are the way we are and why we sometimes have trouble expressing how our contribution impacts the organizations where we work. Who you are in the world is reflective of who is around you and the conversations you have together. The question got me thinking about my maintenance leadership community. This is a group of regular people who, when given a problem, act in an extraordinary way. I’m proud of this community for that and that they do this because of an internal compass rather than external rewards, pats on the back or even the knowledge that they\\\'re being heroes.