This course builds on the material in MSMS I Management Skills for Maintenance Supervisors, Team Leaders and Managers (either 2 or 3 day).

These carefully chosen topics will increase the effectiveness of your managers and supervisors:

• Setting up work schedules that add to the productive day, reduce confusion and invigorate your work force.
• How to be a better supervisor: three basic rules of managing employees for top performance
• Assessing and working with the strengths and mitigating the weaknesses of your crew.
• Effective techniques for supervising (and working with) difficult people.
• Identify hidden talents within your crew.
• Know what to do when morale suffers.
• Increase leadership productivity through time management strategies.
• Successfully supervising friends and older employees.
• Adapting preventive maintenance strategies to your environment and how to sell it
• Choosing the right predictive tools for effective deterioration detection.
• Proven methods for reducing overall maintenance costs via effective training and supervision
• Helping employees make the change from technician to supervisor
• Tips and tricks for better and more effective reporting to senior management

Program includes a 100+ page workbook to help each attendee take notes and develop their own action plan for moving forward. It also includes the audio CD Introduction to Lean Maintenance

Course Agenda - Day 1

Attributes of a great maintenance supervisor:

• What is the goal of the class- Increased effectiveness as a supervisor
• Effectiveness as a supervisor requires a balance of good technical, management and people skills.

Action Master System of training:

Using the 3-part Action Master List techniques are introduced to make any supervisor a better student in any training they take.

• How to use the Action Master List
• How to write a seminar report
• Importance of getting into action

Basic motivation (exercise):

• What motivates maintenance workers, and how do we use that understanding for good results?
• Lists created of how to motivate workers.
• Case histories and discussion help participants understand motivation from their own real life examples.

Leadership evaluation clinic (exercise):

Each supervisor or manager brings something unique to their situation.

• We guide participants through a self-assessment process to understand their supervisory strengths and where they need development.
• Identify where they have weaknesses that could be exploited by subordinates or peers.
• Incorporate results into each participant's action plan.

Maintenance planning (Case study):

This course features an overview of the basic maintenance planning process and outcomes.

• Why plan maintenance jobs?
• How to plan maintenance jobs
• How to estimate
• Actual planning exercise introduced.
• Short and long-term techniques are covered;
• Matching strategy to technique; overcoming problems in implementation.

Maintenance scheduling:

This course features an overview of the basic maintenance scheduling process.

• Basics: How to schedule a maintenance shop
• Results- more work complete with less effort.
• Why scheduling is where the return on investment is from planning and scheduling.

Course Agenda - Day 2

Role Models (exercise and homework):

A look at the function of role models, positive and negative, and a discussion of how to put role modeling principals into good use in the workforce.

• People's ideas about supervision do not come from a vacuum- Where do they come from?
• What are the attributes you took on
• What is the impact of negative role models
• You are a role model now.

Decision making, delegation and the One Minute Manager (exercise):

The best management techniques and tips adapted for the maintenance environment. Exercise in effective decision making

• Decision making model for quick decisions
• Decision making for longer term decisions when you have some time
• How to delegate
• Overcoming barriers to delegation

The complete PM (Preventive Maintenance) cycle (several short exercises):

A complete PM cycle is a highly efficient tool for organizing all maintenance activities.

• Procedures and checklist are included to install new PM system or revise existing one.
• Elements of a successful PM system
• Who makes the best PM person
• How to insure the PMs are done as designed
• Information on the benefits of PM.

Short course in computerization (CMMS) (exercise):

Many organizations have wrestled with computerized maintenance systems; few are satisfied with the results.

• How a good CMMS works
• Improving the work order system
• Training curriculum for work order system
• Tips and tricks for getting greater returns from existing systems.

Coping with difficult people (exercise):

Successful interactions with difficult people and situations are a key task for supervisors.

• Participants are coached through a process to maximize the probability that the outcome will be positive.
• Participants identify their hot buttons (things that bother them)
• 5 steps to managingg difficult people

Course Agenda - Day 3

PdM and Condition-based maintenance (examples provided):

This section discusses various equipment inspection modes

• Vibration analysis
• Infrared
• Ultrasonic

These techniques are used among world-class organizations.

• Provides guidelines for their appropriate use.

Staffing problems of the maintenance supervisor (case studies-exercise):

This section will focus on the issues covered include

• Disciplinary problems
• Termination
• Supervising older and younger employees
• Supervising friends
• Substance abuse, and topics brought up by participants.

Supervisor Time Management (exercise):

Introduction to tested time management techniques,

• What are your goals for time management?
• What is important to you to do that you don't have time for?
• Determine how you spend your time
• 10 key time savers tailored to the maintenance leaders particular needs.

Making meetings more effective:

Managers manage meetings as well as people, but few of them understand how to manage them as effective communications devices.

• We cover some of the best strategies for avoiding time wasters
• Energizing participants to move forward.

Action Plan:

The course ends with participants creating and committing to a personalized action plan for use when they return to work.

This course continues with MSMS II Advanced Management Skills for Maintenance Supervisors and Managers (3 day version). MMSM 1 AND MSMS 2 may be offered together, in one week, or continued up to several months apart, allowing time for attendees to put their new basic skills into practice. Alternatively, either course could be offered on a stand-alone basis, depending on the organization's needs.