Day 1

1. Chapter 1
   • Leadership
   • Structure of class
   • The action master list
   • Morale and Motivation
2. Chapter 2
   • Demotivation
   • How motivation might work
   • Every day techniques
   • Interventional motivational techniques
3. Chapter 3
   • Perform a self-assessment
   • How does our personality affect our supoervisory style
   • What difficult people/situations might you face?
   • Things that might annoy you based on your personal style
   • Two keys to understanding our response to difficult situations/people
   • Five steps to coping with a difficult person/situation
4. Chapter 4
   • Dealing with difficult people
   • What are these situations?
   • Your personality
   • Steps to coping

Day 2

1. Chapter 5
   • Legal contracts for shutdowns
   • What is a contract and when do you need one
   • Rules of contracts, types of contracts
   • Revisions
   • Bid package
   • Steps of contracting
   • Tips to avoid claims
2. Chapter 6
   • Improving communication
   • Test of verbal skills
   • Cross-cultural barriers
   • Inventory of current skills
   • Case study
3. Chapter 7
   • Decision Making
   • Delegation
   • Survey
   • Weird problems in how we make decisions
   • Decision making
   • One Minute manager
4. Chapter 8
   • Self-test in time management
   • How do you spend your time?
   • Keeping logs
   • Four concepts that will transform your attitude toward your time
   • Seven daily habits that super successful supervisors use
   • Ten ideas to help you deal with time killers
   • Ten ideas to improve time management